1. What payment methods do you accept?

We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express, Discover)
• Debit Cards
• Apple Pay
• Google Pay

2. How can I track my order?

Once your order has shipped, you’ll receive an email with a tracking number and a link to track your package. You can also track your order by logging into your account on our website and navigating to the “Order History” section.

3. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible. Once an order is in processing or has been shipped, we may not be able to make changes. Contact us at sales@jordys.com.au or call 0422954832 for assistance.

4. What is your return policy?

We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in resellable condition. To initiate a return, please contact us at support@toystore.com with your order number. For more details, visit our Return Policy page.

5. Do you offer gift wrapping?

Yes, we offer gift wrapping for a small fee. You can select the gift wrapping option at checkout. If you have special instructions, please include them in the notes section.

6. How can I use a discount code?

To use a discount code, enter it in the “Promo Code” field during checkout. Click “Apply” to see the discount reflected in your order total. Make sure to enter the code before completing your purchase.

7. What are your shipping options?

We offer various shipping options including standard, expedited, and express shipping. Shipping costs and delivery times will be calculated at checkout based on your location and selected shipping method.

8. Do you ship internationally?

Yes we do please email us for a quote.

9. How can I contact customer service?

You can reach our customer service team via:

• Email: sales@jordys.com.au
• Phone: 0422954832
• Live Chat: Available on our website during customer service hours (Monday – Friday, 9:00 AM – 6:00 PM EST).

10. Do you have a physical store?

Currently, we operate exclusively online. However, we strive to provide the same high level of service and quality through our website.

11. How do I sign up for your newsletter?

To stay updated on our latest products, promotions, and special events, you can sign up for our newsletter at the bottom of our homepage. Enter your email address and click “Subscribe.”

12. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at sales@jordys.com.au with your order number and a description of the issue. We’ll work quickly to resolve the problem and ensure you receive the correct item or a replacement.

If you have any other questions or need further assistance, please don’t hesitate to reach out to us. We’re here to help!